⚠️ Official Security Advisory:All loan repayments must be processed exclusively through our authorised websites or official mobile apps. We never request or accept payments into personal bank accounts or UPIs. Payments made to individual accounts are unauthorised and at the customer's own risk.⚠️ आधिकारिक सुरक्षा सलाहकार:सभी ऋण पुनर्भुगतान विशेष रूप से हमारी अधिकृत वेबसाइटों या आधिकारिक मोबाइल ऐप्स के माध्यम से संसाधित किए जाने चाहिए। हम व्यक्तिगत बैंक खातों या यूपीआई में भुगतान का अनुरोध या स्वीकार नहीं करते हैं। व्यक्तिगत खातों में किए गए भुगतान अनधिकृत हैं और ग्राहक के अपने जोखिम पर हैं.⚠️ Official Security Advisory:All loan repayments must be processed exclusively through our authorised websites or official mobile apps. We never request or accept payments into personal bank accounts or UPIs. Payments made to individual accounts are unauthorised and at the customer's own risk.⚠️ आधिकारिक सुरक्षा सलाहकार:सभी ऋण पुनर्भुगतान विशेष रूप से हमारी अधिकृत वेबसाइटों या आधिकारिक मोबाइल ऐप्स के माध्यम से संसाधित किए जाने चाहिए। हम व्यक्तिगत बैंक खातों या यूपीआई में भुगतान का अनुरोध या स्वीकार नहीं करते हैं। व्यक्तिगत खातों में किए गए भुगतान अनधिकृत हैं और ग्राहक के अपने जोखिम पर हैं.

FinagleFinancial Services·NBFC

Grievance Redressal

Contact details for each brand's Grievance Redressal Officer. Raise your complaint directly with the relevant brand.

Introduction

In accordance with the Reserve Bank of India (RBI) Master Direction on Fair Practices Code for NBFCs and the Reserve Bank – Integrated Ombudsman Scheme, 2021, Finagle Financial Services Private Limited (“the Company”) has put in place a Board-approved Grievance Redressal Mechanism to ensure that all customer complaints are addressed promptly, fairly, and transparently.

The Company is committed to providing prompt and efficient services to its customers. If a customer is not satisfied with any product or service, they may register their grievance through the channels set out below.

Particulars	Finagle Financial Services Pvt. Ltd.	Tez Credit(DLA owned by Finagle Financial Services Pvt Ltd)	Any Time Rupee(Lending Service Provider)	Moneydot(Lending Service Provider)
Details
Product	All kind of permitted Loans	Personal Loan	Personal Loan	Personal Loan
Service Provided	—	FFSPL offering full stack of lending services as NBFC	Digital Application, Loan Sourcing, Collections and Recovery	Digital Application, Loan Sourcing, Collections and Recovery
Customer Service Desk	support@finaglenbfc.com	Email: support@tezcredit.com	Email: care@anytimerupee.com	Email: support@moneydot.in
Escalation Desk	—	Name: Shradha Jain Email: grievance@tezcredit.com	Name: Abhay Kesarwani Email: gro@anytimerupee.com	Name: Fazlay Ali Email: grievance@moneydot.in
Grievance Officer		Refer to the Grievance Redressal Policy

Sachet Portal

RBI CMS Portal